The FAQs

The Lavish Brand implores our clients to reach out with any questions or concerns regarding their orders. We've compiled a brief list of company FACTS and customer FAQs. Please refer to this page before placing your order. If your question is specific and not answered on this page, email us! Info@TheLavishBrand.Co

 

PROCESSING: The Lavish Brand carries a processing time of up to ONE BUSINESS WEEK at the time order is placed. Within these 7 days, your order is being reviewed and prepared for dispatch. Ready to ship items will have a shorter processing time. Orders containing made-to-order items (TLB.LUX, 1X-3X Sizing, and Custom/Altertations) will have the full 7 days to process as we work on completing your items. If we come to any issue during the review of the order, the client will be notified by us via email or by automatic update via Shopify.

SHIPPING: Once orders have completed processing, they are immediately dispatched to our local courier services (USPS and UPS). In some cases shipping labels are printed during processing time FOR REVIEW, this DOES NOT mean your order has shipped yet. Once the order is dispatched from us, the client will receive an email with all shipment details including tracking numbers and expected delivery dates. TLB's dispatch schedule is Monday/Wednesday/Friday before 3pm. 

RESERVED SHIPPING RIGHTS: 

  • TLB reserves the right to require clients to use a "COMMON" shipping and billing address to avoid any processing and delivery delays. We will not enter/alter any shipping information on file at checkout. It is the client's responsibility to list their FULL, COMPLETE address including apartment and suite numbers where applicable. If no communications are made, we will ship to the address entered on file by the client. 
  • TLB reserves the right to solely define, limit, refuse, and/or cancel orders due to: irregular/excessive return/refund attempts, evidence of styling and wardrobing, and any fraudulent or criminal activity suspected. We also reserve these rights in the returns of any items to us. All of this will be communicated VIA EMAIL. 

WE KINDLY ASK THAT THE CLIENT REFERS TO THIS PAGE AND KEEPS OUR COMPANY FACTS IN MIND WHILE SHOPPING :)  

Frequently Asked Questions: 

  • "I placed an order and have not received any updates yet, why?"

You will not have any communications from us for at least one business week after order is placed while we are working on preparing your items for dispatch. We will be in contact with you via email for all discussions pertaining to your order. 

  • "I need my items right away. Is there a way I can have my order to me faster?"

We understand the need and want to have your pieces immediately. We kindly ask to be emailed with all specifics (items wanted & date needed by) BEFORE placing your order to further assist you. Your order will be subject to rush and expedited shipping fees. 

  • "How much is shipping insurance, how do I add it to my order?"
First Class USPS Packages are not insured. Priority USPS Packages are insured up to $50. UPS Packages are insured up to $100. If there is a specific amount of insurance coverage you would like to add to your order, please email us for further discussion and information. We recommend shipping with UPS. 
  • "I received the wrong item/wrong size/defective item how do I return/exchange it?"
Please email us within 24hrs of receipt of your order for further detailed assistance. In this event we will forward a return label and will waive the re-shipping fee to get you the correct item. 
  • "My tracking number states my package was delivered, but I did not receive it. What do I do?"
We are just as upset as you when this happens. Please email us within 7 days, to file a claim with the respective shipping service. We will do our best in assisting you with communications to said shipping service. Lost package claims can take up to 30 days to complete depending on the service used. (UNFORTUNATELY TLB IS NOT RESPONSIBLE FOR ISSUING REFUNDS FOR LOST PACKAGES!) 

WE KINDLY ASK THAT THE CLIENT REFERS TO THIS PAGE AND KEEPS OUR COMPANY FACTS IN MIND WHILE SHOPPING :)