Boudoir Refresh 🥂 | 20% Off Select Lingerie "BBCC24" |Free Signature Delivery on Orders $100+ |
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Boudoir Refresh 🥂 | 20% Off Select Lingerie "BBCC24" |Free Signature Delivery on Orders $100+ |
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The FAQs

The Lavish Brand implores our clients to reach out with any questions or concerns regarding their orders. We've compiled a brief list of company FACTS and customer FAQs. Please refer to this page before placing your order. If your question is specific and not answered on this page, email us! Info@TheLavishBrand.Co

 

    WE KINDLY ASK THAT THE CLIENT REFERS TO THIS PAGE AND KEEPS OUR COMPANY FACTS IN MIND WHILE SHOPPING :)  

    Frequently Asked Questions: 

    • "When will my order ship?"

    Upon placing an order with us, each product page will include it's specific processing and shipping time. Once the order is confirmed, the items are then prepared for production, then prepared for dispatch. Shipping time once dispatched will depend on your location and the shipping carrier chosen at checkout. We will be in contact with you via email for all discussions and updates pertaining to your order. 

    • "I'm having trouble choosing a size, how do I choose correctly?"

    No worries. We've created a size guide to assist with choosing your correct size based on measurements. If you're in-between sizes, choose the larger size. We also offer custom tailoring on select items for a perfect fit. For more detailed assistance with specific sizing, email us for a personal styling session.

    • "I need my items right away. Is there a way I can rush my order?"

    We understand the want and need to have your pieces immediately. We kindly ask to be emailed with all specifics (items wanted & date needed by) BEFORE placing your order to further assist you. Your order will be subject to rush and expedited shipping fees. 

    • "I received the wrong item/wrong size/defective item how do I return/exchange it?"
    Please email us within 24hrs of receipt of your order for further detailed assistance. In this event we will forward a complimentary return label and will waive the restock fee to get you the correct item. 
    • "My tracking number states my package was delivered, but I did not receive it. What do I do?"
    We are just as upset as you when this happens. Email us within 7 days to file a claim with the respective shipping service. We will do our best in assisting you with communications to said shipping service. Lost package claims can take up to 30 days to complete depending on the service used. (UNFORTUNATELY TLB IS NOT RESPONSIBLE FOR ISSUING REFUNDS FOR LOST PACKAGES!) 

    WE KINDLY ASK THAT THE CLIENT REFERS TO THIS PAGE AND KEEPS OUR COMPANY FACTS IN MIND WHILE SHOPPING :)  

    PROCESSING: The Lavish Brand carries a processing time of UP TO  10 business days at the time order is placed. Ready to ship items will have a shorter processing time of 3-5 business days. Be mindful that orders containing made-to-order items (LavishLabel/LavishAtelier) will have the full processing time of 10 days as we work on completing items. Ready To Ship and Made-To-Order items within the same order are to be shipped when all items are ready, unless authorized to be shipped separately. If we come to any issue during the review/completion of the order, the client will be notified by us via email.

    SHIPPING: Once orders have completed processing, they are immediately dispatched to our local selected courier services. In some cases shipping labels are printed during processing time FOR REVIEW, this DOES NOT mean your order has shipped yet. Once the order is dispatched from us, the client will receive an email with all shipment details including tracking numbers and expected delivery dates. TLB's dispatch schedule is Monday/Wednesday/Friday before 3pm. 

    RESERVED SHIPPING RIGHTS: 

    • TLB reserves the right to require clients to use a "COMMON" shipping and billing address to avoid any processing and delivery delays. We will not enter/alter any shipping information on file at checkout. It is the client's responsibility to list their FULL, COMPLETE address including apartment and suite numbers where applicable. If no communications are made, we will ship to the address entered on file by the client. 
    • TLB reserves the right to solely define, limit, refuse, and/or cancel orders due to: irregular/excessive return/refund attempts, evidence of styling and wardrobing, and any fraudulent or criminal activity suspected. We also reserve these rights in the returns of any items to us. All of this will be communicated via email.